Support

A top-class colocation provider needs more than just the latest technology. Our highly-qualified technical support team will give you piece of mind that your solution is in the safest of hands.

Node4’s team of Cisco and Microsoft certified engineers aim to make each and every customer feel valued. Our support team get involved with the sales process, the installation of the solution as well as post-sales support so they are guaranteed to understand your solution.

Different levels of cover are available to support your IT solution, all backed up by an appropriate Service Level Agreement.

How to Contact Node4

All Node4 customers technical support queries are accompanied by a support ticket.

Using your unique ticket ID you can track the progress of your incident using our online helpdesk system. You can raise a ticket by logging onto the helpdesk system at: https://helpdesk.node4.co.uk/ with your username and password.

We’ll update the ticket at key stages in the process and send you email updates as well.

If you don’t have a username yet, just email your support query to support@node4.co.uk and we’ll create a new account and support ticket for you and email you all the details.

0845 123 2229

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